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e-Communiqué |
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August/September 2007 |
Published exclusively for members of ACCED-I |
CAMPUS SPOTLIGHT: The Caroll Knicely Conference Center
The Carroll Knicely Conference Center on the campus of Western Kentucky University (WKU) is a full-service facility that offers assistance with event planning, full catering services, state of the art technology, and a full-service support staff whose goal is that every customer should have a great experience. The all-occasion facility creates the perfect environment for all types of educational and social functions, including: corporate events, trainings, meetings, workshops, holiday parties, retirement dinners, weddings, receptions, and rehearsal dinners. The conference center facilitates outreach efforts by partnering with university faculty, departments, and colleges to meet the diverse needs of WKU’s local, regional, and virtual communities in responsive and engaging ways. |
The Carroll Knicely Conference Center (CKCC) is a department within the Division of Extended Learning and Outreach (DELO) at WKU. DELO delivers quality credit and non-credit educational opportunities to individuals, organizations, and the public using flexible and accessible formats. DELO reports directly to Academic Affairs. As a part of WKU, they are an open partner to the City of Bowling Green, to the community, and to other university departments. Customer service and great value are of utmost importance to the entire staff. CKCC offers a 40% discount to university departments who use the facilities. The Carroll Knicely Conference Center continually improves the services offered. This year they will upgrade the facility by installing digital displays throughout the facility that will allow them to professionally welcome clients and add personal messages on the display boards when appropriate. With a staff of five full-time and one part-time employee, The Carroll Knicely Center averages 1,022 events servicing an average of 39,050 customers each year. The largest conference/event is the annual job fair hosted by WKU Career Services; 1,000 to 1,200 participants attend the annual job fair. The majority of the attendees are students talking with regional businesses who are looking to enhance their workforce. The annual “Bridal Fair” has been held at the Carroll Knicely Conference Center for the past six years. It brings an average of 200 brides and their families to the center. These potential clients visit with 60 to 80 vendors showcasing their services – including the Knicely Center, which is available for weddings, receptions, and rehearsal dinners. In November 2006, the Knicely Center became a certified One-Stop Shop with ACCED-I. The One-Stop Shop status is not only recognized as an elite status in the ACCED-I organization, but it also helps the conference center to be known on campus, in the community, and on a national level. |
©2007, ACCED-I, Reprint Permission