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Customer Service Educational Forum
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Customer Service Educational Forum
November 2 - 3, 2017
Loyola University Chicago
Chicago, IL

The Customer Service Educational Forum will take place at Loyola University Chicago in Chicago, IL. 

Schedule (Preliminary)

November 2
  
8:30 a.m. – 9:00 a.m Registration
9:00 a.m. - 10:30 a.m. Welcome and Keynote speaker
10:45 a.m. – 12:15 p.m. Module 1 and 2
12:30 p.m. – 1:30 p.m. Lunch
1:45 p.m. – 3:15 p.m. Module 2 and 3
3:30 p.m. - 4:30 p.m. Ignite Sessions
November 3    
8:30 a.m. – 10:00 a.m. Module 1 and 3
10:15 a.m. – 11:15 a.m. Presenter Panel Q&A
11:15 a.m. – 11:30 a.m. Closing and Evaluations


Modules
: Attendees will be assigned a group during on-site registration and rotate between the three modules listed below.

Ignite Sessions: Informal conversations in roundtable format to discuss module topics from earlier that day. Attendees will choose a group based on their operations demographics.

Presenter Q&A: Attendees will have the chance to ask additional questions and/or discuss in depth the methodology of all three modules previously presented. be assigned to one of the previous day's modules to discuss in depth the methodology of that module and give feedback.

Keynote and module information coming soon!


Registration Rates

Earlybird
(Before 10/6/2017)
Register after
10/6/2017

ACCED-I Member $325 $350
Nonmember $375 $400


Included in your registration fee is all educational content and Thursday lunch.  

ACCED-I Financial Policy/Cancellation/Refund Policy:  ACCED-I accepts checks (U.S. funds only) and all major credit cards. Notification of cancellations received by ACCED-I by Friday, October 13, 2017 will be refunded, less a $50 administrative fee. Replacements are welcome.  No-shows are responsible for payment in full.  No refunds will be made after October 13, 2017.  If registration is made after October 13th, the above policy still applies.

ACCED-I Federal ID Number 84-1023816


Location

Loyola University Chicago, a private university founded in 1870 as St. Ignatius College, is one of the nation’s largest Jesuit, Catholic Universities and the only one located in Chicago.

Loyola University Chicago comprises four campuses: Lake Shore (LSC), Water Tower (WTC), Health Sciences (HSC), and the John Felice Rome Center in Italy, and is home to 11 schools and colleges: Quinlan School of Business, Marcella Niehoff School of Nursing, Stritch School of Medicine, College of Arts and Sciences, School of Communication, School of Continuing and Professional Studies, School of Education, School of Law, School of Social Work, Graduate School, and Arrupe College of Loyola University Chicago. Loyola also features course locations in Beijing, China; Saigon-Ho Chi Minh City, Vietnam; Vernon Hills, Illinois; and a Retreat and Ecology Campus in Woodstock, Illinois.

The mission of Conference Services at Loyola University Chicago is to provide our guests with an environment of excellence through unique and affordable event solutions. Our Jesuit academic setting encompasses state-of-the-art facilities, sustainable resources, exemplary customer service, and values-based leadership that thrives from diversity in a first-tier city.


Lodging Information

A block of rooms has been reserved at the Whitehall Hotel for forum participants for a special rate of $189 + taxes and fees per night. Please make your reservation online here and use promo code "ACCEDNOV" to receive the reduced rate. Or you  may contact the reservations desk by calling 312-944-6300 or 1-800-948-4255 (Outside IL) during business hours of 7:30 am - 5:30 pm M-F and 9:00 am - 5:30 pm Sat CST. Please ask for in-house reservations when calling. Guests may also leave a message at 312-573-6244 and the reservations desk will return the call promptly. Please mention the group name ACCED-I to receive special rate. Reservations must be made by October 2, 2017.

About the Hotel

The Whitehall Hotel sits at the confluence of the city's civic and cultural life, allowing guests an upfront view of luxury, innovation and exploration. Exquisite dining, thrilling nightlife, phenomenal public transit, unforgettable neighborhoods, and an ineffable sense of history permeate the experience of staying at The Whitehall Hotel. 

Located just steps off Michigan Avenue, The Whitehall Hotel offers one of the best locations in the city. From shopping on the Magnificent Mile, to the nightlife of Rush Street, you're in the heart of it all.

Through its rich history, the Whitehall has symbolized service and accommodation for generations of guests, hosting a number of amenities suited for any traveler. Our in-house dining serves gourmet Italian and Chinese cuisine that separates itself from other offerings around the city. Before venturing out, be sure to consult our guide to Chicago for recommendations on the city’s must-see attractions and other local highlights.