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40th Annual Conference Schedule & Program
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Schedule at a Glance


Saturday, March 28

8:30 a.m. – 4:00 p.m.     Regional Leadership Training – invitation only

11:00 a.m. – 6:00 p.m.   Optional Pre-Conference Tour – additional fee

1:00 p.m. – 5:00 p.m.     Pre-Conference Workshop – additional fee

1:00 p.m. – 6:00 p.m.     Registration


Sunday, March 29

7:30 a.m. – 5:00 p.m.     Registration

8:00 a.m. – 5:40 p.m.     Demonstration Opportunities

8:00 a.m. – 4:00 p.m.     Expo

9:00 a.m. – 10:00 a.m.   First Timer’s Welcome

10:15 a.m. – 12:00 p.m. Keynote and Brunch

12:15 p.m. – 1:15 p.m.   Region 1 & 2 Meetings

12:15 p.m. – 1:15 p.m.   Region 3, 4 & 5 Visit Expo

1:45 p.m. – 2:45 p.m.     Region 1 & 2 Visit Expo

1:45 p.m. – 2:45 p.m.     Region 3, 4 & 5 Meetings

3:00 p.m. – 4:00 p.m.     Refreshments in Expo

4:00 p.m. – 5:00 p.m.     Special Interest Sessions, Block A


Monday, March 30

8:00 a.m. – 8:45 a.m.     CCEP Breakfast – invitation only

8:00 a.m. –  5:00 p.m.   One-on-One Exhibitor Appointments

8:00 a.m. –   5:40 p.m.   Demonstration Opportunities

9:00 a.m. – 10:15 a.m.   General Interest Sessions, 3 concurrent sessions

10:30 a.m. – 11:30 a.m. Roundtables

11:30 a.m. – 12:15 p.m. Town Hall

12:30 p.m. – 1:45 p.m.   Awards & Recognition Luncheon

2:00 p.m. – 3:00 p.m.     Special Interest Sessions, Block B

3:15 p.m. – 4:15 p.m.     Special Interest Sessions, Block C

4:30 p.m. – 5:00 p.m.     Affinity Group Sessions


Tuesday, March 31

8:00 a.m. – 8:45 a.m.     Business Meeting

8:00 a.m. – 12:00 p.m.   Strengths Based Leadership Institute – additional fee

9:00 a.m. – 10:00 a.m.   Special Interest Sessions, Block D

10:15 a.m. – 10:45 a.m. Topic Expert Sessions

11:00 a.m. – 12:00 p.m. Special Interest Sessions, Block E

12:15 p.m. – 1:30 p.m.   Networking Luncheon

1:45 p.m. – 2:45 p.m.     Special Interest Sessions, Block F

3:00 p.m. – 4:00 p.m.     Closing Keynote – immediately followed by:

4:00 p.m. – 4:30 p.m.     Presidential Presentation and ACCED-I 41st Annual Conference Preview: Albuquerque, NM 

6:00 p.m. – 9:00 p.m.     Closing Event at Rhode Island Convention Center


Wednesday, April 1

8:00 a.m. – 12:00 p.m.   Optional Post-Conference Tour, Brown University and Rhode Island School of Design– additional fee


Saturday, March 28

Experience Newport Tour

11:00 a.m. – 6:00 p.m.

$75.00 member/$90 nonmember – includes transportation and lunch

Minimum participants: 25

Maximum participants: 55

Arrive early and take time to experience the coastal community of Newport, RI. Starting with lunch at Salve Regina University’s Young Building, home of the Pell Center for International Relations and Public Policy. Learn how this historic mansion with a ballroom built to accommodate President Ulysses S. Grant’s visit to Newport in 1869, has been adapted to serve the Pell Center’s programs based on turning ideas into action through an informed citizenry. After lunch, you will enjoy an academic and historic walking tour of Salve Regina’s oceanside campus set on seven contiguous 19th-century estates. Following the tour you will be taken to downtown Newport where you will be free to browse the shops, museums or grab a drink on your own or with friends.

  • This tour is available on a first-come, first-serve basis
  • The minimum of 25 attendees must be made by March 6, after this date if minimum is not met tour will be cancelled and attendee notified with refund
  • All tours are a firm commitment and cannot be cancelled
  • All tours are non-refundable once purchased, unless cancelled by ACCED-I


The Power of You: How to Master the Skills to Position You for Success Workshop

1:00 p.m. – 5:00 p.m.

$99 – student/$139 – member/$169 – nonmember – includes afternoon break

Maximum attendance: 40

Presented by: Michael J. Lyons, International Speaker, Author, and Meetings Industry Consultant

View message from Michael J. Lyons here

Back by popular demand, professional speaker Michael J. Lyons will do a deep dive on the session he presented at the ACCED-I 39th Annual Conference in Pittsburgh.  In our fast-moving, ever-changing industry, mastering multiple competencies as a professional is vitally important if you aspire to move up in your career and become a strong leader. Regardless of your current skill set, level of experience, title, or responsibilities, the ongoing expansion of your career tool kit must continue daily, with the end goal  of becoming a well-rounded professional ready to assume positions of increased responsibility as you progress in your career.  Learning how to build and fine tune strong relationships, grow as a leader, and enhance your personal brand, among other skills – are all important components to achieving your mission.

In this in-depth presentation, workshop moderator Michael J. Lyons will guide the audience through an entertaining, interactive discussion that will yield some important and useful outcomes.

Learning Objectives:

  • Improve your professional reputation and personal brand
  • Enhance your leadership skills
  • Map out your career plan
  • Develop consistent positive “self-talk” and self-confidence
  • Learn how to pursue your passion
  • Hone your communication and public speaking skills
  • Manage your time more effectively


Sunday, March 29

First Timer’s Welcome

9:00 a.m. – 10:00 a.m.

If this is your first ACCED-I conference, be sure to join us before the opening keynote to meet key ACCED-I members, fellow attendees and gain an understanding of how the conference works. Get connected right away to ensure a successful three days.  For those that have signed up for the connections program, this will be the place to meet up with your connector/connection.


Keynote and Brunch

10:15 a.m. – Noon

Dynamic, Disruptive Diversity: A Bold Approach to Harnessing the Power of Differences

Presented by: Jade Simmons, Powerhouse Speaker, World-Class Concert Artist & Creator of Transformational MainStage Experiences

Jade’s leading the charge for diversification of the workplace with a powerfully positive approach that dares to eschew guilt and obligation in favor of curiosity and authentic connectivity.  Jade broadens the definition of diversity by expanding it beyond color or gender to include diversity of thought, diversity of experience and background, and diversity of talents and mindsets.  At the highest level, where the greatest results are found; diversity, leadership, and innovation are inseparable. 


8:00 a.m. – 4:00 p.m.

12:15 p.m. – 1:15 p.m. – Dedicated time for Regions 3, 4 and 5

1:45 p.m. – 2:45 p.m. – Dedicated time for Regions 1 and 2

3:00 p.m. – 4:00 p.m. – Refreshments in Expo

Be sure to visit the Expo and learn about the many products and services that can help your operation. We will have games, an opportunity to get a business head shot from 12:30 p.m. – 4:00 p.m., product, and cash giveaways to add value to your time in the Expo.  An afternoon break will be provided in the Expo hall from 3:00 p.m. – 4:00 p.m.

Regional Meetings

12:15 p.m. – 1:15 p.m. – Regions 1 and 2

1:45 p.m. – 2:45 p.m. – Regions 3, 4 and 5

Join your region for an informational meeting that will cover Association business, your regional leadership, activities, and more. 


Special Interest Sessions – Block A

4:00 p.m. – 5:00 p.m.


Brand Equity: Contextualizing Your Business with Campus Partners for Success

Presented by: Leslie Gerretse, Senior Manager of Hospitality Services, University of California, Riverside

Do you ever feel like managing your conference and event business in partnership with other campus departments is an uphill climb? Learn some proven strategies focused on contextualizing your business and applying value that directly coincides with your campus partners' own business objectives.

Learning Objectives:

  • Learn the importance of a strong brand and how to get your team on board with being a steward of that brand
  • Understand ways to add relevant context and value of your business to any partner on campus
  • Leave with proven strategies and tools to apply to your own campus partners in order to make your team more effective and efficient when collaborating with other departments on campus


We need to talk about Gen Z: 10 Practical Ways to Lead and Influence them - a 2.0 Approach

Presented by: Steve Robertson, CEO, Julian Krinsky Program Development & Management

Even if you attended the Gen Z session at last year's conference, this is the 2.0 version, and you're going to be delighted, surprised, and inspired to pursue this generation and lead them well. Currently, Gen Z is the only generation entering the workforce, bringing this conversation to the forefront, even more urgently than ever.

Learning Objectives:

  • Identify why it's important to know and understand Gen Z
  • Realize why Gen Z matters to us all
  • Discover practical approaches to influencing and leading them well


Risky Business: Leveraging Liability and Event Insurance

Presented by: Stacie Kroll, Five Colleges Inc. and Marjorie Lemmon, Yale University

Do you worry about your institution’s liability for events on your campus? Help is here! This session will give the events manager (or the person responsible for addressing risks presented by special events) what he or she needs to know to apply risk management principles to events from start to finish. Attendees will also learn about URMIA's updated Tenants' and Users' Liability Insurance Policy (TULIP) program. TULIP is designed to provide insurance to third parties who are using your college or university setting for special events. During the session, learn how to utilize TULIP, who is covered, limits, ease of use, automatic event documentation and how to lighten the workload of the institution administrator.

Learning Objectives:

  • Gain valuable tips from a practicing risk manager to reduce liability and protect your institution from loss
  • Use the web-based TULIP on your own campus and understand the benefits of using TULIP
  • Define the coverages, limits and classes of special event coverage allowed under TULIP


Commencement Ceremonies - A Case Study of Contrasts and Similarities by Size

Presented by: Kavinda Arthenayake, Director, College Events & Conference Services, Commencement and Patricia Nolin, Coordinator, College Events & Conference Services, Commencement, Rhode Island College

Oregon State University holds one ceremony that graduates over 4,200 graduates receiving their actual diplomas with over 24,500 guests in attendance. Rhode Island College holds one ceremony that graduates 1,200 graduates with over 9,500 guests in attendance. One is held outside (rain or shine) in a football stadium; the other in an indoor ceremony in a hockey arena. One is a well-established ceremony with over 40 years of established traditions. The other – an evolving ceremony with adaptations of new traditions, etc. What do these two very different ceremonies have in common or not? This session will compare and contrast many aspects of these two ceremonies including planning processes, budgets, institutional traditions, President/Provost/leadership involvement, change management, institutional governance, etc. We will also compare what both ceremonies have in common: planning and executing a student/family centered, inclusive ceremony that celebrates our graduates. Rhode Island College 2019 Commencement Ceremony was completely re-imagined and re-designed.

Learning Objectives:

  • Learn how to plan and execute a ceremony that focuses on your graduates and their family and friends
  • Incorporate ceremony changes/change management through institutional governance processes
  • Advocate for changes in your ceremony by detailed documentation
  • Discover how to plan, manage, and execute a ceremony, regardless of size


Working Together for a Positive On-Site Experience

Presented by: Karen Lew Feirman, VP-Varsity Spirit Camp Administration, Nikki Garces, Director of University Relations, Varsity Spirit

This session will present a comprehensive overview of a positive host and customer relationship. With the inclusion of technology in our everyday world, the personal and practical interactions have significantly changed. The visiting group should be considered a customer and partnership developed to provide a mutual benefit for both organizations. During this session, the presenters will discuss a variety of collaborative ideas and ways to promote everyone involved. Let's get back to the basics and discuss best practices, operations, and creating a positive environment on campus for everyone.

Learning Objectives:

  • Understand creative ways to work together and develop recruitment ideas for the host institution
  • Be able to review policy and determine best practices for working together with groups; human communication and relations will be discussed as a means to improve partnerships
  • Leave with an appreciation for developing a partnership with visiting groups on campus


How to Increase Utilization and Revenue

Presented by: Alan Frizzell, Conference Services Manager, University of Nebraska - Lincoln and Eric George, Client Success Manager, Kinetic Software

Would you like to increase the utilization your inventory? Are you situated in the perfect location for local attractions? Are you concerned about taxes? Uncover another way of increasing revenue by targeting another type of group business.

Learning Objectives:

  • Learn options that increase utilization and align with your goals
  • Understand how to address risk without recreating the wheel
  • See the potential of filling in the gaps


Think Like a Pilot: Process, Efficiency, and Systematic Communication

Presented by: Bobby Dutton, Director, GBM6

When you're flying an airplane, the stakes are high. Pilot training involves some of the most dialed-in processes out there -- how to communicate critical information effectively and efficiently; how to prioritize in an emergency; how to manage complex avionics at high speeds. In this session, we'll discuss some of the methods and systems that make modern aviation possible. Then we'll explore how we can apply some of these techniques to our own lives and environments.  

Learning Objectives:

  • Learn about the way pilots are trained to process and manage information effectively
  • Discover the importance of efficient communication in aviation
  • Explore areas like checklists, emergency procedures, and redundancy, and the role they play in aviation
  • Learn how to apply these methods and incorporate them into your own process


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Monday, March 30

General Interest Sessions

9:00 a.m. – 10:15 a.m.

Lessons from Leaders

Moderated by: Michael J. Lyons, Speaker and Author and Panelists: Sherry Ebrahimi, CCEP, Director of University Conferences, Emory University and Phillip Gin, CMP, CMM, Executive Director, Stanford Conferences, Stanford University

This session will be a compelling discussion with two collegiate conference and events professionals, and past presidents of ACCED-I.  We will shine a light on how these successful industry leaders navigated their careers and overcame barriers and obstacles along the way.  We will discover how they each started their careers, the path they took, the things they learned, the mistakes they made, the challenges they defeated, who their role models were (are), what their leadership style is, and more!  You will also have the opportunity to ask your own questions of the panelist. 

Learning Objectives:

  • Learn how industry leaders have navigated the collegiate conference and events industry over the years
  • Discover challenges faced and success made in the industry
  • Leave with leadership and career advice for your advancement


Security Planning for Successful Events: Key Considerations in Event Risk Management
Presented by: Paul H. Dean, Chief of Police/Assistant Vice President for Public Safety and Risk Management, University of New Hampshire Police Department

Through lecture, video, selected case and federal law, and examining recent campus critical incidents and event security trends, attendees will receive an overview of the critical incident considerations needed to manage events at your institutions of higher education.  We will discuss the five most significant life-safety considerations/conflicts.  We will also review who key stakeholders and first responders are and proper communication channels that will assist you in applying your plan in a crisis.  The key parts of the Clery Act will be discussed and how they apply to events as well as the importance of a comprehensive emergency management plan specific to campus events.

Learning Objectives:

  • Identify the five most significant life-safety considerations/conflicts
  • Determine the key stakeholders that will respond in a campus incident and their responsibilities
  • Discuss the application of resource management concepts during an incident


Declining Enrollment in Higher Education:  Why is it Happening and What Does it Mean for Conference and Event Professionals?

Presented by: John Whelan, Vice President, Human Resources, Indiana University

Higher Education is entering a daunting period of reduced enrollment based on a variety of factors, including a dramatic drop in the US birthrate during the great recession in 2007 and 2008.  This interactive session will address the specifics of this phenomenon, the current and future impact to colleges and universities, and opportunities for conference and event professionals to respond to these challenges.

Learning Objectives:

  • Gain a deeper understanding of the reasons for the looming enrollment decline in higher education
  • Learn about the impact this enrollment cliff will have on higher education conferences and events
  • Explore practical opportunities for conference and event professionals to help solve this enrollment phenomenon



10:30 a.m. – 11:30 a.m.

Roundtable discussions offer the opportunity to informally exchange information with your colleagues on a variety of subjects. Topics will be announced in March.


Town Hall

11:30 a.m. – 12:15 p.m.

Don’t have time to attend tomorrow’s ACCED-I Business Meeting?  Come to the Town Hall instead!   This is one of your opportunities to hear about the state of the Association and ask questions of ACCED-I staff and board of directors.


Awards and Recognition Luncheon

12:30 p.m. – 1:45 p.m.

Gather for lunch as we recognize and celebrate the accomplishments of your ACCED-I colleagues at our Association’s annual awards program. (view this year's award nominees)


Special Interest Sessions – Block B

2:00 p.m. – 3:00 p.m.


ACCED-I’s Collegiate Conference & Events Professional (CCEP) Certification Program
Presented by: Sarah Goodrich, CCEP, MS, Conference Services Director, East Stroudsburg University; and Mary Kay Baker, CCEP, Director of Conference & Special Housing Services, Lehigh University 

This session is for CCEP candidates, current CCEPs and members interested in learning more about the CCEP certification program. The CCEP program encourages volunteering, leadership, and service to the Association. We will cover educational, volunteer and leadership requirements; responsibilities of mentors/mentees; and the essay writing section. Candidates often encounter challenges in completing the certification and benefit a great deal in their professions. The CCEP program follows criteria developed by the Council for Advancement of Standards in Higher Education (CAS), of which ACCED-I is one of 36-member organizations.

Learning Objectives:

  • Learn about requirements needed to enter the CCEP program
  • Understand the program challenges and how to complete the certification
  • Discover how the CCEP program can benefit you professionally and personally


High Profile Venues:  Welcome to the Spotlight!

Presented by: Mariellynn Maurer, CCEP, Director, W&M Conference & Events Services, The College of William & Mary

In July of 2017, with only two weeks’ notice to launch, we learned that the university was leasing a performing arts theatre in the heart of our downtown tourist district and management of the venue would fall to our department.  The venue was one that was near and dear to longtime community members, a highlight in the tourist district, home to several community arts programs, and full of a rich history.  There was nothing low profile about the university's decision to lease the space and begin use of it as a temporary home to an academic department during our own Fine Arts District renovation.   In our case, the high-profile venue was a theatre, but we all probably have a similar high-profile venue at our university.  Regardless of the type of venue you may have, there’s so much that is put under the spotlight as announcements are made, press releases go out, and your team is starting to receive questions from all angles before you’ve had the chance to iron out all the details of your venue.  Join us as we approach this high-profile venue case study and consider systems, policies, media, vendors, staffing, marketing, contracting, collaboration, and ongoing management of what is now a shared space between two campus departments and several community groups with vested interests.  Let’s dive into ways to keep your composure when the spotlight is on you!

Learning Objectives:

  • Learn points of consideration when responding to media inquiries, launching a new website, and assuming an existing social media platform for a high-profile venue
  • Be able to identify major partnerships needed when assuming responsibility for and launching a high-profile venue
  • Understand how to build the necessary systems, policies, and procedures in a condensed time frame
  • Identify tools, skills, and methods that can be applied to high-profile venues at your institutions


So You Have Been Asked to Start a New Conferences & Events Program?

Presented by: Kavinda Arthenayake, Director, College Events & Conference Services, Commencement; Patricia Nolin, Coordinator, College Events & Conference Services, Commencement; Kathi Bacon, Coordinator, Conference & Events, Rhode Island College

Rhode Island College established a formal Conference & Events Department in February, 2018 and a director was hired in May, 2018 to run the department. This new department was “assembled” with a variety of different functions to support events and conferences on campus, including commencement. Functions of the new department are "evolving" to: assisting, and managing conferences and events, Commencement, Signature events, Welcome Center, Digital Signage in selected locations on campus, Nazarian Center for the Performing Arts, The College Box Office, and overseeing the non-academic use of EMS for the campus. This session will take you through how the new department started developing including creating an identity; developing non-academic use of space operational policies and processes; institutional buy-in and governance, developing room/space reservation/usage policies; developing marketing plans, budgeting; and challenging aspects of establishing a new department on campus.

Learning Objectives:

  • Understand your institutional culture, governance structure, and state rules, policies and laws applicable to your operation
  • Obtain institutional buy-in; supporting service provider buy-in; and how to navigate politics
  • Developing event mapping as it relates to the institution and its governance policies

Protecting Youth on a Small Campus: A Case Study in Maximizing Limited Staffing and Resources for the Safety of All

Presented by: Michelle Wu, CCEP, Director, Conference Services, Illinois Wesleyan University

It’s the nightmare every organization dreads—being forced to react to a situation that could have been anticipated or prevented. This is the place Illinois Wesleyan University (IWU) found itself one summer when it realized it needed a stronger, more robust protection of minors’ policy--immediately. Delegating a committee with little prior experience, IWU worked quickly to evolve its procedure from a partially constructed process to a clear, comprehensive system addressing overnight camps, private lessons, and university events. This session will work through IWU’s experience and the strategy it employed to maximize safety and minimize risk despite financial and human resource challenges at small, private, liberal arts institution. It will look at how IWU navigated its legal and ethical obligations without a compliance officer or in-staff legal counsel. Sharing achievements, solutions, and the missteps along the way, this case study will provide guidance specifically tailored to smaller campuses.

Learning Objectives:

  • Identify steps to develop and streamline a procedure for protecting youth on campus
  • Learn strategies for leveraging limited resources to incorporate a protection of minors’ policy
  • Understand how to generate campus buy-in for new campus-wide processes


How to Be a Data Hero

Presented by: Matthew Florian, Principal/Owner, Eris Enterprise

This will be a hands-on session teaching participants how to model data and present it in a dashboard that can be shared with management and clients. Every day, we are asked for measurements of our performance. For most, this is easier said than done. Collecting data and molding it into something that makes sense is not always a simple task. It can be downright daunting for most professionals. However, there are free tools out there can help you get started today. In this session we will go through a hands one exercise on how to use Microsoft Power BI to model and present reports. Participants are encouraged to bring your laptops and you will get access to download all necessary tools and sample files prior to the session via the mobile app so that everyone can walk through the steps on how to make the most of your data. When done, you will have a good understanding of how to import data, standardize data, create date tables for trend analysis, and presenting data.

Learning Objectives:

  • Learn how to be a better data manager
  • Create data visualizations for impact
  • Discover the importance of tracking data over time for important trends


Identity, Diversity, and Intersectionality on Campus

Presented by: Malika Rogers, University Reservationist, Loyola University Maryland

Campuses across the country are being tasked with exploring initiatives involving diversity, identity, and intersectionality. But what do these words mean? How does identity relate to diversity and intersectionality? What’s a microaggression? As event professionals, what can we bring to the discussion? This session will begin with a reflection on self-identity, leading into an examination of key terms, and concluding with a discussion of how those terms may be applied to campus events.

Learning Objectives:     

  • Explore your own self-identity
  • Examine the concepts of identity, diversity, intersectionality, and microaggressions
  • Discuss how these concepts can be applied when planning and executing campus events


How Federal Regulations and Public Event Industry Standards Dictate Higher Education Safety Practices

Presented by: Tim Long, Director-Event Services, Azusa Pacific University

This session will look at how federal, state, county and local standards; and the public event industry as a whole; have shaped, molded, and influenced a university's event and conference best practices in the last decade. From security measures and client contracts to insurance requirements and staff training, we'll examine how universities are adapting to changing times.

Learning Objectives:

  • Discover which federal standards need to be followed
  • Obtain knowledge of the various standards and how to gain buy-in at your institution
  • Understand the trends and training resources available to you


Special Interest Sessions – Block C

3:15 p.m. – 4:15 p.m.


Collegiate Conference & Events Professional (CCEP) Candidates: Fast Track to Completion
Presented by: Christina Patarino, CCEP, Conference Coordinator, University of Colorado Boulder and Erica Spencer, CCEP, CMP, Director, Conference Services Bureau, Florida Institute of Technology

Designed specifically for those currently enrolled in the CCEP program, this is an opportunity to get motivated, whether you are just getting started or in the middle of the program. During this session we will discuss tips and tricks to completing the program in three years or less.  We will discuss how often and how to submit work completed with educational sessions, volunteer hours, and professional development.   You will receive suggestions on how to work with your mentor and most importantly how to tackle the CCEP workbook questions.   This is an interactive session, come with your many questions.

Learning Objectives:

  • Develop a plan to complete your CCEP in a timely fashion
  • Learn best practices to organize your time with submissions and workbook questions
  • Leave motivated to complete your CCEP certification


Building Relationships: Creating Buy-in From Campus Facilities Staff to Enhance Your Summer Operation

Presented by: Dylan Morris, Assistant Director, Conference Services and Sarah Heenan, Conference & Outreach Manager, North Carolina State University

Do you find yourself fighting against “improvements” and “special projects” that take place during the university’s off-season but directly impact your ability to serve summer guests? By becoming part of the facilities planning process, you can create buy-in among campus partners that not only minimizes headache but also leads to increased client satisfaction. In this session, we will discuss the importance of creating and maintaining strong relationships with physical facilities and housekeeping staff members. Participants will learn how creating a single system for communicating conference schedules, building projects, offline facilities, and housekeeping needs across campus can lead to streamlined operations. We will also explore ways in which you can make sure your summer operation is at the top of the list when campus partners make decisions about future projects that may directly impact guests on campus.

Learning Objectives:

  • Understand the importance of creating strong relationships with campus facilities and housekeeping staffs
  • Explore ways to create centralized communication tools to share schedules between campus partners
  • Learn how to influence long-range facilities planning to benefit your conference operation


Master Calendar and Priority Event Scheduling

Presented by: Alicia Ferguson, Event Coordinator, Temple University

Master calendar and priority scheduling allows schedulers to ensure that all university events will have the appropriate space needed for major events. Master calendar events are events that happen yearly and are generally around the same time each year. Priority events are those that may not have the same date but need a particular space on campus in order for the event to happen i.e. based on size, scope, tech needed, etc. We will cover steps used to make this process successful.  Attendees will learn how to create a time frame for requests to be submitted; how to review requests for conflicts and determining which event will get the space; how to explain why they were not given the space and determine the next best course of action to finalizing and sending all confirmations.

Learning Objectives:

  • Create a priority scheduling list that works for your department year after year
  • Utilize your event space for its full potential
  • Determine viable alternatives to keep your departmental clients happy 

“It’s Best If I Do It” – Learning how to Delegate

Presented by: Joanne Dennison, CMP, MS Ed., The Ordinary Success Project

Ever get in over your head because you tried to do it all? It was easier to “do it myself” than explain or show it to someone else? Run out of time and not delegate it because it is the last moment and it is embarrassing?  Very few of us can (honestly) say this has never happened to us. In the professional (and volunteer) world, no matter how much we plan, things change daily, and as it gets closer to deadlines, hourly. Becoming comfortable with delegation, and developing a strategy do so, can be the difference between things happening effectively, and total chaos.

Learning Objectives:

  • Discover that letting go and delegating is, at times, the “best” thing to do
  • Get your mind in a place where you can delegate
  • Decide what to delegate and to whom
  • Manage the project you are delegating


The Wheels Have Fallen Off: A Case Study of a Conference & Event Services Reorganization

Presented by: Nancy Martin, Director, Conference & Event Services, Bowie State University

This session will share how a Conference & Events team went from wheels falling off to a streamlined Conference & Event Services team whose responsibilities include: summer conferences, university scheduling, signature events and overall campus meeting & event management.  We will go over techniques on navigating University culture, reorganizing inherited staff roles, hiring and building a functional Conference & Event Services team from the perspective of a new director.

Learning Objectives:

  • Understand reorganization and realignment of a barely producing unit
  • Learn strategies on how to sustain operations while requiring constant change
  • Be able to juggle multiple priorities from the University President, to Vice Presidents, to student staff, faculty and your own team while maintaining the integrity of your operation


The ABC’s of Event Production

Presented by: Brian Winthrop, Producer, Big Wave Events, Inc. 

This session will be an informative analysis of different events held on university campuses, the types of facilities needed for the events, and contracting for the correct audio, video, lighting, décor, electric, and permits for these events.  You will learn the difference between a line array speaker, a speaker monitor, a sub-woofer, various microphones, laser projectors versus LCD projectors, up lights, wash lights, spot lights, LED fixtures, moving gobo fixtures, when to use warm white and when to use cool white, what is the difference between fog and haze, when to book a generator, why book a backup generator, and what permits and insurance you need to have a happy fire marshal, town inspector, and university attorney.  By attending this session your confidence level to produce award winning events will be increased.

Learning Objectives:

  • Learn the technical know-how to reduce your anxiety when working with your event third parties  
  • Understand what type of microphones and PA you need to produce different types of events
  • Leave with the knowledge of how to be happy with your ‘Room Look’ at your next event


Are You Ready?

Presented by: Jim Hodges, Director, Conference & Event Services, University Center Activities & Events, Duke University; Phillip Gin, CMP, CMM, Director of Account Management and Risk Mitigation, Stanford University; and Trish Carlson, Senior Director, Campus Services, Loyola Marymount University

Being prepared makes a huge difference and will allow your operation to run more smoothly.  Mitigating risks has become an essential piece of a conference and event professional’s job duties.  How prepared are you for unexpected emergencies before they happen?  Through this panel discussion, participants will learn about emergency preparedness and response.  Come and gain insight and understanding on how colleges and universities are responding to Coronavirus along with the insights gained from a decade ago when H1N1 was prevalent.  Other campus emergencies will also be covered as well as how to assess the value vs. risks of any summer and third party programs.  Learn from others on how to develop an effective emergency response plan.  Are you ready?

Learning Objectives:

  • Gain an understanding of how to develop an emergency plan
  • Discover how our profession is responding to Coronavirus and other risks
  • Identify different ways campuses can be prepared for emergency situations


How to Start or Grow your Intern Housing Program

Presented by: Elijah Ajayi, Associate Director, Conference Services and Amber Mann, Coordinator, Conference Services, Emory University

This session will be designed to help each campus determine whether an intern program will be successful on their campus. Current trends will be reviewed, such as working with residence life on emotional support animals, marketing, etc. that should be considered.  We will also share and solicit ideas on how to grow their program.

Learning Objectives:

  • Determine if an intern housing program is a good fit for your campus
  • Learn how to recruit interns to live on your campus
  • Discover how to expand your intern housing program


Affinity Group Sessions

4:30 p.m. – 5:00 p.m.

Plan to share knowledge and ideas with professionals who share a common professional focus within your positions.  These discussions can cover issues, trends, hot topics, etc.

  • Historically Black Colleges & Universities: Nancy Martin, Bowie State University
  • Event Management at Faith-Based Institutions: Jonathan Bert, Messiah College
  • One-Person Departments - JoEllen Rooney, CCEP, Muhlenburg College
  • Advancement Events
  • Conference Centers on Campus: Renee Soutiere, University of Vermont
  • Meeting Planners: Meghan Webb, CMP, University of Utah
  • Intern Housing - Amber Mann and Elijah Ajayi, Emory College
  • Experienced Professionals: Mary Kay Baker, CCEP, Lehigh University

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Tuesday, March 31

8:00 a.m. – 8:45 a.m.

ACCED-I Business Meeting

Join us for the ACCED-I Business Meeting to learn what your Association has accomplished over the past year and what’s planned for the future. 


Strengths Based Leadership Institute – additional fee

8:00 a.m. – 12:00 p.m.

$25 – includes StrengthsFinder Assessment Codes

Maximum attendance: 30

Registration will close March 18th

Presented by: Kelly Mason, CCEP, CMP, Assistant Director of Events, University of Colorado Denver and Certified Strengths Educator and Leo Young, III, Conference & Meeting Services Manager, California State University, Fullerton and Certified Strengths Educator

Many campuses have started implementing Strengths Based Leadership in order to maximize employee and student engagement.  Whether you’ve started doing this work already or are simply wanting to get started, by using the foundations of the Clifton StrengthsFinder assessment, your operation can identify the natural talents of each individual and apply that information in supervision, coaching, and daily tasks for both professional and student staff to improve engagement in the workplace.  We hope you’ll join us to discuss and explore implementations of Strengths in the workplace.  Additionally, we will work as a group to incorporate the latest research on the connections between strengths and wellbeing in order to provide a holistic approach applicable to all levels of experience, both personally and professionally.  Let’s take Strengths to the next level to make the most of everyone’s talents.

Learning Objectives:

  • Articulate the basic theory of Strengths and understand the holistic approach of observing the frequency of the four domains in your operation
  • Enhance your own development by applying the foundational tenets of Strengths in both your professional and personal lives
  • Employ strategies for effectively giving and receiving Strengths-based feedback in the workplace to maximize employee engagement
  • Recognize opportunities for applying Strengths to individual job descriptions and connecting Strengths with Wellbeing


Special Interest Sessions – Block D

9:00 a.m. – 10:00 a.m.


How to be Successful with a Small Office

Presented by: Carye Vogt, Manager, Conferences and Hospitality Services, California State University, Northridge

Often small offices of less than three people feel overwhelmed and under-served because of a lack of collaboration with other offices on campus. This session will empower small offices to embrace their individual touches to their clients and help them be successful with low financial investment but high personality investment. This session builds on the session discussion from the ACCED-I 39th Annual Conference. We will continue to generate ideas for success and become true superheroes.  We will create a plan for success for you and your office, define what makes you the representative for your university, create a statement or mantra that you can say to yourself that allows you to make mistakes, learn from them, and move to the next task, and develop a list of what you don't know or do not think you are the expert. Then we will set up a plan to learn how to be the expert in one more thing about the university, your office, your staff or your system.

Learning Objectives:

  • Get the client to love you and your people, and loving the school will follow
  • Learn how to set reasonable client expectations
  • Understand that you are human, and mistakes will happen, you are pulled in multiple directions


Large Scale Construction Projects: How to Navigate Projects that have a Direct Impact on Your Summer Conference Operation- Case Study

Presented by: Sarah Heenan, Conference & Outreach Manager and Dylan Morris, Assistant Director, Conference Services, North Carolina State University

Campus construction projects can impact numerous stakeholders, and some of these impacts may be overlooked or unknown until construction begins.  At a large public university, we experienced a major city water-line replacement project that limited access to over 2,300 beds for the duration of our summer season.  This highly impactful campus construction project was shared with us in the latter part of our planning season, creating new challenges for us to navigate. In this presentation, we’ll discuss how we navigated this process over the course of our season; how we obtained necessary information from all parties involved; how we decided on a plan for communication with contracted clients and campus partners; and finally, how we determined the best possible way to provide clients the best experience possible,  . You’ll learn how we obtained the necessary information from all parties involved; decided on an action plan for communication with already contracted clients and campus partners, and finally, how we determined the best action plan on the ground to allow clients the best experience possible, including managing some major accessibility hurdles. Building off our experiences, we will share our insights and some tools to use when faced with major construction projects in the future.

Learning Objectives:

  • Communicate effectively with numerous constituents and campus partners about construction and its impacts
  • Learn how to develop an action plan based on the project timeline and its direct impact on conference operations
  • Hit the ground running (not through the 20ft canyon) on making the experience the best it possibly can be


Telling Your Story - How to Tell Your Leadership on Your Campus What You Do and Why it's Important

Presented by: Jason McClellan, Senior Director, Auxiliary Services, Tufts University

What does event management and conference services do? What's an auxiliary services department for? If you've encountered these questions on your campus or in your professional career, this session is for you. As senior managers on our respective campuses, we’re often included in high level planning meetings and usually consulted for high-level, signature events. But who’s communicating the greater importance of what your teams are accomplishing? This interactive session will focus on telling your story on campus to help you flush out the key topics to address in an annual reporting model as well as different methods of presenting data to Senior Administration and other decision makers at your institution.

Learning Objectives:

  • Understand why telling your story is important
  • Develop a framework for annual reporting on your campus
  • Understand basics of data mining, what the data tells you, and what information might be important for your campus colleagues to know


Lights, Camera, Action...Key Strategies & Best Practices to Bringing Major Political and Live Television Events to Life on Your Campus

Presented by: Rob Foreman, Director of Conference & Event Services, Saint Anselm College

Saint Anselm College is home to the New Hampshire Institute of Politics and our campus has hosted every US President and candidate for office over the last 50+ years. During the 2020 Primary season, we successfully hosted two live CNN television Presidential Town Hall events in 2019, and several live television events/shows including a Democratic Debate during the NH Primary Season. This program will highlight our path to hosting the successful events and offer strategies you could implement on your campus.

Learning Objectives:

  • Discover strategies to deal with TV Networks and Political Candidates and their staffs
  • Understand and develop a comprehensive plan to handle campus partners, budgeting, and contract negotiations
  • Realize potential roadblocks and the lasting impact large events have on your campus


Please ---ANYTHING but the Budget! How to Build a Budget That You Can Actually Explain

Presented by: Joanne Dennison, CMP, MS Ed., The Ordinary Success Project

Zero Based or Incremental? Cash or Accrual? Please don’t ask me!

People are scared of numbers and other people’s money – so what happens when we get multi-thousand or multi-million-dollar projects and departments dropped into our laps?  We may be able to stay in budget, but what happens when we have to build one---and explain it? Come learn the basics from a Liberal Arts Major (after all most of us did a winding road to this industry) who explains it in meeting planning terms.

Learning Objectives:

  • Learn how to build a budget on something other than guess work
  • Know some of the most common accounting terms used in the real world
  • Feel a lot more confident the next time you must build, explain, look at, or talk about a budget! (even in your personal life)


Training Generation Z Students

Presented by: Trish Carlson, Sr. Director of Campus Services Loyola Marymount University

Generation Z is all about e-learning.  Learn how LMU completely transformed their training to create mobile on-boarding for student staff.

Learning Objectives:

  • Discover the key characteristics of Generation Z
  • Learn ideas and tools to create e-learning for Generation Z
  • Implement a new training plan on your campus


Rules of Engagement: Quantifying the Intangible

Presented by: Bobby Dutton, Director, GBM6

What makes an event successful? Clearly, it depends on the nature (and objective) of the program - but many of us have been faced with the difficult challenge of quantifying engagement as a key step towards measuring our Return on Investment (ROI). When everyone has an opinion, and programming budgets can be scarce, we need to figure out how to consistently and objectively evaluate events - without stripping away the subjective magic that might just be the most critical driver of success.  

Learning Objectives: 

  • Evaluate any program in three distinct phases
  • Learn how "engagement arcs" can help paint a detailed picture of how an event performed
  • Measure event engagement as a three-dimensional physical object
  • Directly compare the engagement of two (or more) different events
  • Discover how values-based pricing can create simple rules to protect the viability of a program


 Topic Expert Sessions

10:15 a.m. – 10:45 a.m.

Do you have specific questions on a new program you are developing at your institution?  Or do you want to brainstorm ideas and practices for a current program?  Join a topic expert in one of the following topics and get your questions answered. 

  • Hosting a National Political Event: Matthew D’Oyly, Otterbein University
  • Student Scheduling Tips: Krystal Grace, University of Illinois at Urbana-Champaign
  • From Anarchy to High Performing – Changes in Student Staff Hiring and Supervision: Kim Araya, and Johni Amos, American University
  • What You Need to Know about Recertifying – CCEP: Sarah Goodrich, CCEP, MS, Conference Services Director, East Stroudsburg University
  • Discover Your ACCED-I Benefits: Devin Shelby, Director of Membership, ACCED-I and Jennifer Trumper, Director of Marketing & Communication, ACCED-I


Special Interest Sessions – Block E

11:00 a.m. – 12:00 p.m.

Including Inclusion: The Value of Social Justice Trainings for Student Staff Teams

Presented by: Hilary Brenneman, Conference Manager, University of Colorado Boulder

In this session, we will start by breaking down all the definitions we know and use regarding social justice: what is diversity? Inclusion? Equity? From there, we will discuss how these topics are relevant to the work we do in Conferences and Events, especially how training around these topics can benefit our student teams in relation to office dynamics, guest interactions, and personal and professional development. Finally, we will discuss some actual training sessions and activities to implement with our teams!

Learning Objectives:

  • Recognize the terms and definitions that play into social justice
  • Understand the value of social justice training for student staff teams within conferences and events
  • Learn activities that can be implemented within student staff training


Let’s Go Green! Reasonable Goal Setting for Sustainability

Presented by: Christina Patarino, CCEP, Conference Coordinator, CU Conference Services, University of Colorado Boulder; Laurie McKain, Director of Auxiliary Services, Marietta College; and Nathan Ruger, Sales Manager, Conference Services, New Mexico State University

You will walk away feeling confident in progressing your green program no matter what stage your institution is at... either just starting, continuing to make strides, or soaring into the latest innovative trends. “Let’s Go Green!” session will provide a pep rally level of enthusiasm leaving you pumped full of new ideas and approaches toward sustainability and provide clear 2020 vision for what the next generation of resource conservation will look like.

Learning Objectives:

  • Learn how to instill green thought to become a campus wide culture
  • Understand what your service partners and vendors can do for you!
  • Ensure vendors are complying with your green program and ask the right questions of your vendors, especially your national corporate partners
  • Understand how the benefits of sustainable practices can benefit your clients and your institution’s overall mission


Best Practices for Summer Camps and Conferences

Presented by: Kim Araya, Director, American University

This session will address the top ten best practices based on our professional experiences at a large public institution in an urban area and a medium private institution located in a large metropolitan area. We will give you tips that can help you host a successful conference, event and/or summer camp on your university or college. We will discuss a step-by-step process starting from the beginning of “knowing your mission and vision” and taking you through the ten steps and concluding with “what to do now that the client has departed.” This is a program for every conference planner that is relatively new to the profession.

Learning Objectives:

  • Learn the basics about your campus mission, vision, and values
  • Discover the who, what, and when in dealing with request for proposal (RFP) and client site visits
  • Understand the contract, timeline, on-campus logistics and final billing


Building a Network for the Event Planners on Your Campus 

Presented by: Heather C. Cockrum Executive Assistant to the Provost Office of the Provost and Senior Vice Chancellor, University of Tennessee, Knoxville

Some universities consolidate campus event planning services into a solitary office, unit, or other coordinated effort. But what if your university does not fall in this category and instead has event planners scattered across its campus, who may or may not share audiences, spaces, vendors, or event resources? Is it possible to bring these colleagues together in ways that will collectively increase their efficiencies, education, and empowerment? This session is intended for event planners who serve at universities without a centralized events services unit and are interested in initiating or building upon a network for event planners on their campus

Learning Objectives: 

  • Initiate a campus network for event planners that will work for your campus 
  • Acquire the necessary buy-in from planners, administration, and event resources 
  • Provide learning and networking opportunities for the group (at no cost!?!) 

What College Conference Directors Need to Know about Taxes for their Conferences and Events on Campus

Presented by: Steve Hoffman, The Tax Translator

You may have heard 'something' about Unrelated Business Income Tax (UBIT)? Not sure what it is or if it even applies to your conferences and events. Do you know when to charge sales tax or not? The IRS and the States are stepping up their enforcement of these areas.  We will discuss how these taxes might sneak up on you without your knowledge and how to stay in compliance to avoid financial risk from an audit.

Learning Objectives:

  • Understand what UBIT really is, when it applies and when it doesn’t, and how to track it
  • Learn about sales tax, when you should and should not be charging or paying it
  • Gain tools and tips for identifying UBIT for your events


Event Software: What Works & What Doesn’t:  An Exploration of Why and When You Need Software and Whether it Makes Sense to Keep it Old School

Presented by: Michael Kranitz, CEO,

In this interactive session, we will explore how software can create both operational efficiencies and new opportunities to understand, engage and inform your attendees. Beginning with how planners approach registration, we will broaden the conversation to examine the process that planners use to select all types of software they believe they need for their events. Is it always necessary to have an app? Should it be native or web-based? Do all events really need gamification, a chatbot, facial recognition, scan check-in, on-demand badges and lead retrieval? Do you follow the herd or form your own opinions based on event objectives, attendee feedback and thorough analysis? 

We will have a conversational and interactive discussion (with zero slides) that will get you to think about how you choose technology and what returns you expect to gain from each piece. Whether you are an expert in event technology or still using pencil and paper, you will walk away with a clearer sense of how to approach technology for your events. 

Learning Objectives:

  • Focus on why you are making a tech decision and what you imagine the software will do to enhance your event
  • Analyze whether the technology you choose will advance the objectives you seek
  •  Provide practical tips on various aspects of your technology agreements like data ownership, data accessibility, license traps and more


How to Generate a Million Dollars in Gross Revenue

Presented by: Katrina Kenton, Manager, Campus Events & Conference Services, Mount St. Joseph University

Small campus? No problem! Limited Resources? No problem! Learn how to define your resources and assets, identify your target market, and earn that repeat business. We will discuss the importance of excellent customer service, follow-up and follow through, and getting the buy-in from other departments on campus who will also support your clients and their events.

Learning Objectives:

  • Define, qualify, and quantify resources to identify the types of events and conferences that your facilities and personnel can support
  • Identify your target market to find and contact the clients who will use your facilities and services
  • Earn referrals and repeat business by providing excellent customer service, building trust, and forging relationships


Networking Luncheon

12:15 p.m. – 1:30 p.m.

Take a break from the education and connect with your colleagues. We will have topic tables available to choose from as well as open networking tables.

Special Interest Sessions – Block F

1:45 p.m. – 2:45 p.m.


Preparing your Campus for a Dignitary or Notable Speaker Event

Presented by: Brittani Menina, CMP, Events Manager, Johns Hopkins University School of Advanced International Studies

Hosting a dignitary or notable figure on your campus requires an additional level of detailed planning and management when it comes to items such as logistics, risk assessments, security and media attention. The process can be both exciting and challenging, but preparation is key! This session offers an overview on how these speakers will impact your standard event process. We will review how to collaborate with various stakeholders, adjust to a speaker’s specifications and prepare for potential requirements by security teams.

Learning Objectives:

  • Learn how to develop a comprehensive event plan and the elements needed for your stakeholders
  • Identify the additional steps on how to prepare for a walk through with security and advance teams
  • Learn communication strategies to prepare and empower your team during pre-con meetings


Discover your Intrinsic Leadership Motivation at Work

Presented by: Kim Araya, Director, American University

What motivates you and drives your leadership style at work may be quite different from your peers/colleagues that you supervise and collaborate with. We will discuss the four (4) key elements of Intrinsic Motivation and self-management. You will discover what motivates you as a person and explore what this means for you as a colleague and a supervisor.

Learning Objectives:

  • Review the history of Intrinsic Motivation and see how the requirements of work have changed; with an understanding that self-management requires a deeper level of commitment than the old compliance work era
  • Review the four key rewards of self-management: A sense of meaningfulness, a sense of choice, a sense of competence, and a sense or progress
  • Understand your self-management as a supervisor, and acknowledge all four Intrinsic Motivation values of your staff in order to have a successful team


Creating an Electronic Customer Support System

Presented by: Nathan Lubich, Assistant Director of Operations, Yale University

Picture this: You email your IT department with request for help. You receive a confirmation email summarizing your request and providing you with a way to track the progress being made. When the issue is resolved, you get an email letting you know. This is a level of communication and customer service we’ve come to expect when working with various companies or departments. So why don’t we offer something similar to our clients? This presentation is going to look at customer support ticketing systems and dive into how you can use a combination of systems and workflows to provide better customer service and to receive better data on your operation. Particular attention will be paid to options that cover a range of price-points and technological support including strategies for applying the general concept of a support ticketing system if you don’t have the budget for a dedicated software.

Learning Objectives:

  • Recognize ways in which a customer support ticketing system can benefit your operation
  • Identify challenges to creating and using a customer support ticketing system
  • Be able to select a customer support ticketing system based on need and resources available


ACCED-I Volunteer Opportunities: Learn How YOU Can Get Involved

Presented by: Devin Shelby, Director of Membership, ACCED-I and Laura Bachman, Assistant Director, Conference Services, Lehigh University

Join us to learn more about the various short- and long-term volunteer and leadership opportunities ACCED-I offers.  These opportunities can span volunteering at the Annual Conference, serving on committees and action teams, becoming a regional director or board member.  We will focus on how volunteering with ACCED-I will provide you with professional growth and networking opportunities while contributing to your industry.

Learning Objectives:

  • Learn how ACCED-I volunteer opportunities can contribute to your professional growth in the collegiate event industry
  • Gain an understanding of each of the different volunteer roles ACCED-I has to offer
  • Determine which volunteer opportunity is right for you


Managing “What if…”: Youth Programs Risk Management Procedures and Partnerships 

Presented by: Tashya Perera, Director, Program Operations and Amanda Freitag Thomas SVP, General Manager, Envision by WorldStrides 

A large part of operationalizing youth programs requires partnerships with educational institutions that house residential programs and share our top priority of student safety. This session will introduce some of the most encountered risks in youth programs such as; student injuries, bullying, meal allergies, sexual assault allegations, and medical emergencies. We will also aim to discuss how to mitigate these risks, what actions are taken when these incidents do occur, and how to partner with institutions to respond to potential risks. Select resources provided to parents, students, and staff will be shared as well.

Learning Objectives: 

  • Outline the most common risks encountered in youth programs 
  • Discover the risk management plan and mitigations that are used in youth program organizations
  • Evaluate opportunities for partnerships between corporate program organizers and institutions to mitigate risks


Advantages of Using One Reservation System for Academic Use and Events - Case Study

Presented by: Kavinda Arthenayake, Director, College Events  Conference Services, Commencement, Rhode Island College; Walton Martin, CCEP, Functional Lead, Event Management Series25; Dan Dykstra, Director, CU Conference Services, University of Colorado Boulder; and Brian White, EMS Systems Administrator, User Support Services, Rhode Island College

This session will explore advantages of using one reservation system for academic scheduling and for events; and compare and contrast with use of multiple systems doing the same. Since most institutions do not have the luxury of using one system, we explore how some institutions may adapt to using multiple systems. We will also explore reservation prioritization including academic scheduling priorities and how that affects event reservations which are usually subjected to “academic bumping” and how events planners adapt working with clients.

Learning Objectives:

  • Understand institutional policies that govern use of space – including academic use and non-academic use
  • Discover the advantages of using one reservation system with built-in usage policies that can prioritize space utilization
  • Learn how to use a reservation system to create service orders for supporting functions such as housekeeping, catering, facilities services, safety and security, manage HVAC systems, and billing


Closing Keynote

3:00 p.m. – 4:00 p.m.  

Thriving in Chaos

Presented by: Corinne Hancock, Chaos Coach and Keynote Speaker

In business and in life, we’re put to the test not when things are going right, but when they get chaotic. How we react can be the difference between success and failure, and determine whether our team comes together or falls apart. Learn strategies to adapt your thoughts and plans on a moment’s notice, lead through uncertainty, and thrive in chaos.  Using Corinne’s Chaos Ready Framework, we’ll explore how to get yourself chaos ready and how to stay in a mindset focused on solutions when chaos hits. We will explore what you do, how you respond and who you are during times of change and disruption.  You will gain practical tools and ideas for how to rise to the occasion and to empower others, regardless of the organizational challenges.

Corinne Hancock was on the front lines, building teams in high-pressure, stressful situations around the globe as the Director of Clinics for Project CURE, and as a State Department contracted leadership coach.  She brought together multi-generational, multi-cultural teams to train leaders, open clinics and deliver medical care in some of the most remote locations on the planet. Corinne truly knows how to THRIVE in CHAOS!

Presidential Presentation and ACCED-I 41st Annual Conference Preview: Albuquerque, NM

4:00 p.m. – 4:30 p.m.    

Immediately following the closing keynote, ACCED-I Board of Directors President Mary Kay Baker, CCEP, will address accomplishments during her 2019-2020 presidency. Then we will look to the future and hear the vision and understand our Association's goals presented by our 2020-2021 Board of Directors President, Cal Seelye.

Then, get a preview of Albuquerque, NM, location of the ACCED-I 41st Annual Conference. Region 1 will give us a taste of what to expect in 2021. 

Closing Dinner at Rhode Island Convention Center

6:00 p.m. – 9:00 p.m.

We will wrap up our 40th celebration by going back to the 80’s with the help of Club Big Wave!  Pack your bomber or denim jacket, grab your hair crimper, and get ready for a blast from the past.  Join your ACCED-I colleagues one last time for a fun farewell dinner.  There will be buffets of food available, cash bars, a VJ showing your favorite 80’s videos on two big screens, and lots of 80’s fun. 


Wednesday, April 1

Brown University and Rhode Island School of Design College Tour

8:00 a.m. – 12:00 p.m.

$45.00 member/$60 nonmember

Minimum participants: 15

Maximum participants: 35

  • This tour is available on a first-come, first-serve basis
  • The minimum of 15 attendees must be made by March 6, after this date if minimum is not met tour will be cancelled and attendee notified with refund
  • All tours are a firm commitment and cannot be cancelled
  • All tours are non-refundable once purchased, unless cancelled by ACCED-I

Join your colleagues on a tour of two Providence higher education institutions.  Attendees will be picked-up at the hotel and taken to Brown University for a light breakfast and conversation with colleagues.  Then we will finish the tour at the Rhode Island School of Design.  

Founded in 1764, Brown University is a leading research university home to world-renowned faculty, and also an innovative educational institution where the curiosity, creativity and intellectual joy of students drives academic excellence.  Providence, Rhode Island — Brown's home for more than two and a half centuries — is a vibrant place to live, work and study, a stimulating hub for innovation, and a city rich in cultural diversity.  You will tour two parts of campus, the Knowledge District (home to the Warren Alpert Medical School, the School of Professional Studies, and more) and our College Hill campus.

Founded in 1877, RISD (pronounced “RIZ-dee”) and the RISD Museum help make Providence, RI among the most culturally active and creative cities in the region. RISD’s mission, through its college and museum, is to educate students and the public in the creation and appreciation of works of art and design, to discover and transmit knowledge and to make lasting contributions to a global society through critical thinking, scholarship and innovation. This tour will show you some of RISD’s studios, dining halls, and event spaces.  

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