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Staff Development Educational Forum
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Staff Development

December 12-13, 2019
American University - 
Washington, DC


December 12,  2019     
8:30 am – 9:00 am      Registration     
9:00 am - 10:30 am Welcome and opening  
10:45 am – 12:15 pm Module 1 and 2   
12:30 pm – 1:30 pm Lunch    
1:45 pm – 3:15 pm Module 2 and 3
3:30 pm - 4:30 pm Ignite sessions
December 13, 2019  
8:30 am – 10:00 am Module 1 and 3
10:15 am – 11:15 am Presenter panel Q&A
11:15 am – 11:30 am Closing and evaluations  



How to Build A High Performing Team

Presented by: Kim Araya, Director, American University

Domain E: Human Resources 1.5 Ces

This session will focus on helping mid-upper level management build a high performing team based on the book by Brigette Hyacinth, “10 Individuals that Make Up Your Team.” We will examine what it takes for you to be a great leader, as great leaders build great teams. We will then focus on the ten types of individuals who make up a team. With these tools you will be able to incorporate this information into your daily work routines and build a collaborative team that is not only efficient but is high performing.

Learning Objectives:

  • Discover strategies to improve employee engagement by learning the ten types of individual team members
  • Understand the various leadership styles that will take you from a good leader to great a great leader
  • Learn skills that will transform yourself into the type of leader your team needs you to be


Using True Colors to Build a Stronger Team

Presented by: Johni Amos, Associate Director, Conference Administration and Fiscal Affairs, American  University

Domain E: Human Resources 1.5 Ces

True Colors is a simple, fun personality test that allows you to understand the behaviors and traits of yourself and others. It's a great way to learn more about yourself and also help build a team. Paraprofessional and professional staff members alike enjoy the activity.   In this interactive session, participants will take the assessment and learn your True Color spectrum and get some ideas on how to use the assessment to improve your team dynamics.

Learning Objectives:

  • Discover your True Colors spectrum
  • Learn more about your team make up and collaboration within the group
  • Take back activities to your staff around True Colors to help build a successful team

Motivating, Coaching, and Supervising Others Who See the World Differently

Presented by: Rachel Butts, Program Director, Appalachian State University

Domain E: Human Resources 1.5 Ces

From baby boomers to generation Z, this session will focus on supervising, motivating, and coaching staff of different generations.  Learning the differences and motivating factors of each generation will help you provide the best training strategies and in turn give them the tools to provide the best service possible for customers and support the growth of the team, professionally and personally.

Learning Objectives:

  • Understand the differences between generations and the methods helpful to motivate and support each one
  • Create a development plan for individuals you supervise, including both professional and personal growth dimensions
  • Practice coaching strategies to help others find answers to meet their own goals

Bounce Back: Revolutionizing Your Student and Seasonal Staffing Model

Presented by: Mariellynn Maurer, CCEP, Director, W&M Conference & Events Services, The College of William & Mary

Domain E: Human Resources and Domain F: Stakeholder Management 1.5 Ces

Over the past ten years, the number of responses to our recruitment efforts for full time seasonal employment had been on the decline. After several years of studying feedback from our student staff, discussions with campus partners who were also struggling, and researching alternate staffing models, we hit the jackpot! Find out what we learned, internal partnerships we built upon, changes we made into unchartered territories, how we became even more flexible, and the technology that helped us make the switch to an improved recruitment and staffing model.

Learning Objectives:

  • Identify key challenges with student and staff recruitment and determine if any similar challenges are facing your own conference operation
  • Learn about tools and methods that will help you review your own conference student and staffing model and recruitment efforts
  • Gain insight into professional development opportunities for student and seasonal staff to help increase recruitment efforts and potential retention rates



(Before 11/8/2019)
Register after
ACCED-I Member $325 $375
Nonmember $375 $425
Student $275
Included in your registration fee is all educational content and lunch on Thursday. 

*Suppliers to the industry can only attend if sponsoring the Educational Forum.


Budget Tight? 

Click here for the How to Gain Approval to Attend cost/benefit worksheet that you can give to your supervisor. 



ACCED-I Financial Policy/Cancellation/Refund Policy:  ACCED-I accepts checks (U.S. funds only) and all major credit cards. You are considered registered for this event if you register and either pay or request to be billed for your registration.  Notification of cancellations received by ACCED-I by Friday, November 22, 2019  will be refunded, less a $50 administrative fee. Replacements are welcome.  No-shows are responsible for payment in full.  No refunds will be made after November 22, 2019.  Should registration fees not be paid by the dates listed, you are still responsible for all cancellation related fees.  If registration is made after November 22, 2019, the above policy still applies.

ACCED-I Federal ID Number 84-1023816


A block of rooms has been secured at the Embassy Suites Washington D.C. Chevy Chase Pavilion for forum participants for a special rate of $164.00 plus taxes per night.  Please make your reservation online here  or by calling the hotel directly at (202) 362-9300, or toll-free at (888) 324-2728. Please mention the group block ACCED-I to receive the special rate. 

Reservations must be made by November 11, 2019. 

How to Build A High Performing Team
Domain E: Human Resources 1.5 Ces

Using True Colors to Build a Stronger Team
Domain E: Human Resources 1.5 Ces

Motivating, Coaching, and Supervising Others Who See the World Differently
Domain E: Human Resources 1.5 Ces

Bounce Back: Revolutionizing Your Student and Seasonal Staffing Model
Domain E: Human Resources and Domain F: Stakeholder Management 1.5 Ces

Ignite Session
Domain E: Human Resources  1.0 Ces

Presenter Q&A Session
Domain E: Human Resources and Domain F: Stakeholder Management  1.0 Ces


ACCED-I is a CMP Preferred Provider. The program(s) identified with the CMP Preferred Provider logo meet the requirements to receive continuing education (CE) credit for the Certified Meeting Professional (CMP) credential. All qualifying activities also indicate how many CE credits attendees will receive for participating. In order for these records to be accepted by the Events Industry Council (EIC), the email used for your ACCED-I registration MUST match (case sensitive) the email provided to the EIC for your account. The use of the CMP Preferred Provider Pre-Check logo is not an endorsement by the Events Industry Council of the quality of the session. For more information about the CMP credential or CMP Preferred Provider Program, please visit .