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Adapting Your Business Practices for Tomorrow

Adapting Your Business Practices for Tomorrow 

May 21, 2020  | Virtual Conference




11:00 AM – 12:00 PM MT – Chaos Action Plan

12:00 PM – 12:05 PM MT – Break

12:05 PM – 1:05 PM MT – Think Like a Pilot: Process, Efficiency, and Systematic Communication

1:05 PM – 1:15 PM MT – Break

1:15 PM – 2:15 PM MT – Crowd Management Planning & Understanding Crowd Density

2:15 PM – 2:20 PM MT – Break

2:20 PM – 3:00 PM MT – Ignite Session: Peer discussion on topics

*This event will qualify for 3.0 hours of CMP credit and 3 hours of CCEP credit. 


  Introductory Pricing
ACCED-I Member   $65
Nonmember  $110
Student $35


Chaos Action Plan

Presented by: Corrine Hancock, Chaos Coach, and Keynote Speaker

Once we find ourselves in unexpected chaos, we need to thrive in it, not just survive. Challenges and changes are all part of this complex world.  We need to be able to remain flexible during these times, so we can identify the current threat we are facing and develop a course of action to get ourselves and team back on mission.  As leaders we need to get comfortable being uncomfortable and look for the opportunities that these new challenges can create.  Using Corinne’s Chaos Action Plan Framework, we will explore how to get yourself and team back on mission by identifying your current threat, impact, and effect it has on you and your business.

Learning Objectives:

  • Learn strategies to adapt your thoughts and actions on a moment’s notice to stay focused on the mission
  • Power through these unexpected challenges
  • Develop a Chaos Action Plan


Think Like a Pilot: Process, Efficiency, and Systematic Communication

Presented by: Bobby Dutton, Director, GBM6

When you're flying an airplane, the stakes are high. Pilot training involves some of the most dialed-in processes out there -- how to communicate critical information effectively and efficiently; how to prioritize in an emergency; how to manage complex avionics at high speeds. In this session, we'll discuss some of the methods and systems that make modern aviation possible. Then we'll explore how we can apply some of these techniques to our own lives and environments.  

Learning Objectives:

  • Learn about the way pilots are trained to process and manage information effectively
  • Discover the importance of efficient communication in aviation
  • Explore areas like checklists, emergency procedures, and redundancy, and the role they play in aviation
  • Learn how to apply these methods and incorporate them into your own process


Crowd Management Planning & Understanding Crowd Density

Presented by: Becca Wilusz, Director of Game Operations & Championships, Duke University

Crowds present inherent risks during events and though often used interchangeably, crowd management and crowd control are actually fundamentally different concepts. This session will introduce crowd management basics, strategies to enhance the planning & evaluation of events as related to crowd safety, and discuss some challenges & opportunities presented by social distancing to consider as part of event resumption following COVID-19.

Learning Objectives:

  • Understand the difference between crowd management and crowd control
  • Visualize the impact of crowd density on standing crowds and take-away training tools for staff to experience the impact of crowd density on standing and moving crowds
  • Apply the DIM-ICE model for crowd management planning for event and emergency operations
  • Consider the impacts of social distancing on physical space requirements, capacity, and crowd management planning


ACCED-I Financial Policy/Cancellation/Refund Policy:  ACCED-I accepts all major credit cards. You are considered registered for this event if you register and either pay or request to be billed for your registration. Notification of cancellations received by ACCED-I by Wednesday, May 13, 2020 will be refunded, less a $25 administrative fee. Replacements are welcome.  No-shows are responsible for payment in full. No refunds will be made after May 13, 2020. Should registration fees not be paid by the dates listed, you are still responsible for all cancellation related fees. If registration is made after May 13, 2020, the above policy still applies.

ACCED-I Federal ID Number 84-1023816

ACCED-I has been approved by the Events Industry Council (EIC) as a  Preferred Provider of the below-listed continuing education courses, which qualify for CMP continuing education credit.   Determination of continuing education credit eligibility or Preferred Provider status does not imply EIC’s  endorsement or assessment of education quality. For more information about the CMP credential or CMP Preferred Provider Program, please visit


The Association of Collegiate Conference and Events Directors-International, striving to "Achieve Professional Growth and Distinction," has established the ACCED-I Collegiate Conference and Events Professional Certification Program (CCEP). The goal of the CCEP is to provide professionals who work in collegiate conference and event management with a certification program that encourages expanded knowledge through individual inquiry, participation in the profession and the Association. For more information about the CCEP, please visit the webpage here